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CUSTOMER SERVICE

We are proud to formulate and produce natural and yet extraordinary products to revitalize your skin. If for any reason you are not fully satisfied with our products, please contact us at Support@Peeladerm.com

REPRESENTATIVES AND BEAUTY ADVISORS ARE AVAILABLE
support@Peeladerm.com

CHAT WITH US​

Representatives and Beauty
Advisors are available:

MON-SUN: 8am - 9pm PT

LOCATIONS
  • How do I place an order?
    Step 1: Pick the product range of your choice. Step 2: Click on SHOP NOW. Step 3: Click on ADD TO BAG on the products you wish to purchase. Step 4: Click on PROCEED TO CHECKOUT Step 5: Fill out the details required for the delivery of your order. Step 6: Choose the payment option most convenient to you. Step 7: Confirm & place your order Any further questions, you can call our helpdesk or email Support@Peeladerm.com
  • Can I ship the products to an address that is different from my billing address?
    Of course, you can do this by filling in your address as the 'Billing address', and the address you wish to ship it to, as the 'Shipping address'.
  • How do I know that my order is confirmed?
    For all paid orders, the confirmation status will be automatically updated in the ‘My Account’ section.
  • Do I have to have an account to place an order?
    No. However, we strongly recommend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.
  • I cannot complete my registration, what do I need to do?
    Contact us, detailing the problem you have encountered. You can either email us at Support@Peeladerm.com and our Customer Care will be happy to assist you.
  • I forgot my password, what can I do?
    If you have forgotten your password, you can request your password be sent to the email address you have previously registered with us. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.
  • What if I receive an incomplete, incorrect, or damaged order?
    While we try our best to fulfill your orders correctly, and in the best manner possible, for any complaints you may have, with regards to your order, please contact our Customer representative within 7 business days of your order delivery, for prompt resolution. In the rare occasion where you receive a product with tampered/open packaging, please inform our Customer Representative within 2 business days of receipt, with supporting images if applicable, so we can best address your concern.
  • When will I receive my order?
    All orders placed will be shipped out the next following business day. Your order will arrive within 5-7 business days.
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